GMCSCO Media Group

Case Studies

Customer Relationship Management Software

Customer Relationship Management Software: A Case Study

Customer Relationship Management software acts as your personal assistant enabling you to manage and develop customer relationships. With collaboration, customer’s data accumulated since business can track and organize, via new digital communication forms eliminate the difficulty associated in arranging for your customers. In fact customers are already online–they just text instead of speaking and send email instead of letters (sometimes to the point where there’s no distinction between the company and its marketplace). Plus it saves time too! Definition and Overview of Customer Relationship Management Software Customer Relationship Management software is likes your personal assistant for managing and nurturing relationships with your customers. It helps businesses track and organize customer data, streamline communication, and improve customer interactions. Think of it as a digital Rolodex combined with a turbo-charged to-do list. The Importance of Customer Relationship Management Software in Today’s Business Environment In today’s fast-paced and ultra-competitive business environment, creating good customer relationships is crucial. Customer Relationship Management Software offers a centralized location for storing and accessing customer information. This ensures that nothing slips through the cracks while interactions are kept orderly and convenient. It helps businesses to tailor their approach to each individual recipient, anticipate customer needs and thrive in customer loyalty and satisfaction. Also, it speeds up internal work processes increasing efficiency and productivity.’ The Advantages of Implementing CRM Software Improved Customer Data Management Goodbye sticky notes and fanning through spreadsheets! Customer Relationship Management Software provides a secure, systematic space to store both key customer details and their preferences. This mammoth quantity of information is free to businesses because it lets them know their customers better- it allows them to tailor offers and present unique experiences for their customer. IT’s like having a photographic memory for all your interactions with customers! Better Customer Service and Satisfaction Customer Relationship Management Software lets businesses deliver first-class service and keep customer satisfaction high. With easy access to a customer’s history and preferences, companies can provide products that are more fitted on an individual basis. It’s like having a customer service superman as your friend in need — or emergency call directory. All this may seem complicated, but ERP has released a software tool that makes this process both efficient and safe. CRM Workbench Software provide a common platform for sales teams and marketing teams to collaborate, streamline their procedures and improve communications. Monitoring leads, managing pipelines, tracking contacts make sure no deal opportunity gets lost in the shuffle. Essentially, it’s a Swiss army knife for your sales. About the Client Our client was a sales-oriented organization. They were facing fundamental difficulties in effectively managing their en- tire customer interactions. In response to a burgeoning customer base, they realized that they needed a system for collecting customer data in one place; automatic lead management to provide timely follow-up and enhance dialogue with clients. To solve this problem, they set out on development of a Customer Relationship Management Software based on.NET. Project Overview This project aimed at putting together a comprehensive CRM solution to centralize customer data, automate lead management and enhance client communications. The main objectives were to incorporate email and communication tools, automate lead tracking and provide an analytical understanding of how clients behave and react in your market. Problems Customer Data all over the show – it was hard to present a unified view. Lead Tracking Hard Manual: cumbersome processes for returning such tracks were time consuming and easy to make mistakes in. Communication Tools too restrained: without integration in communication, it is hard to maintain an effective dialogue with clients. Solution We had a team of skillful developers and project managers collaborate on a full-scale Customer Relationship Management Software. It was based on.NET and included modules for collecting customer data in one place, integrating the email and communication tools, real-time lead tracking automation(use of a laptop computer only has to take five seconds much less time than a telephone call! ), and realization – by means of analytics-to better understand customer behavior. Main Stream Serial This Product Features Customer Data Centered: The CRM centralized customer data, offering a unifeyed perspective across the company. Intellectual Integration with Other Communication Tools: The fact that email and communication tools can be integrated was an unseen advantage. It means client contact and related workflows, which are normally at least somewhat separated from each other, can now be done in one place again. Lead Tracking Automatic Action: In this way of working ‘leads’ refers to customers who have submitted enquiries or otherwise declared interest in our products. Automatic lead tracking simplifies lead pipeline management, reduces errors and shrinks the gap between inquiry and response down to mere moments. Custom Customer Insights with Analysis Functions: There are a suit of powerful analytical tools which can provide detailed information on customer behavior and preferences. Ir will be the making it possible to develop more personalized strategies for dealing with your Customers than ever before. The Result The result was that Customer Relationship Management Software was introduced very successfully, with huge improvements in customer interaction and lead management. Centralized customer data, seamless communication among all links in the sales chain as well as widespread utilization of analytics combined to create an environment of increased customer focus and better sales processes. Conclusion Our team’s extensive experience with.NET technology has made significant inroads into the complex problems faced by customers whenever they use off-the-shelf Customer Relationship Management Software. By imposing a framework of centralized customer data, integration between communication tools and analytics tools we have paved the way for even more efficient sales organizations that are customer-referred. In conclusion, implementing Customer Relationship Management Software is a make-or-break factor in a company’s efforts to build but and maintain a clientele. By using CRM software, the records of end users can be mined effectively. This benefits everyone from cashier level employees on up to those who have been selling your product for decades. Moreover, it prepares for those parts of your service for which there is no workflow built yet (though …

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Environmental Sustainability Management Software

Environmental Sustainability Management Software: A Case Study

The Concept of Environmental Sustainability Environmental sustainability refers to responsible use and conservation of natural resources so that future generations will have no less than we have today. Put more simply, it is finding a balance between our present needs and the environment over the long haul. The Role of Effective Management in Achieving Environmental Sustainability Environmental sustainability is not just good intentions and a few DIY projects. It requires effective management of which key components are described here in greater detail: measuring inputs; reducing pollution and waste through re-use or recycling where necessary; and running a company in harmony with its surrounding environment. Achieving sustainability means looking over the horizon, setting challenges that can be met with innovation and activities such as reduction programs. Finding new ways of doing things from ‘cradle to grave’ is a continuous ethic’. Software to Manage Environmental Sustainability: Why is it Needed Traditional Approaches of Sustainability Management Meetings, rules and rigid procedures are the tools of traditional management. They are beginning to harbor a technology that challenges the way sustainability has been practiced in automotive supply chains. A newest technology will be described, which for the first time provides personal real time applications teaching people how to live sustainably. The Benefits of Using Software for Environmental Sustainability Management Environmental sustainability management software is the hero of our story. It collects, analyzes and simply reports data on the environment the management of which would be a considerable burden indeed without such help. With up-to-the-minute, centralized data, companies can make decisions in the present about what needs doing tomorrow and where to concentrate their efforts. Then after all that, it frees up people to pursue more strategic activities. The Client Profile Our client, a manufacturer deeply committed to its environmental responsibility, must find a way to do comprehensive environmental sustainability management. But they are constantly tackling the problem of how to track and manage the eco-friendly initiatives, which makes reporting on sustainable development a big headache for them. Recognizing this, they decided to find a system that uses.NET technology to get ahead. They chose an Environmental Sustainability Management Software with the main aim of energy consumption, waste management, and related sustainability goals. Project Overview The goal was to develop a robust.NET-based software that could help the client better manage their environmental sustainability. Key objectives were to offer tools for recording and reporting on sustainable resources usage or environmental metrics in order to facilitate more efficient management of environmental sustainability and waste. Challenges Tracking Mechanism Not in Place: Information on eco-friendly initiatives and sustainability metrics not tracked efficiently. Reporting Processes are Manual: It is difficult to get a comprehensive report produced—or anything close to it—effortlessly. Goal Alignment: There is a need for the company’s environmental goals to be aligned and supported centrally. The Solution Our experienced.NET developers and project managers worked together to design and implement a comprehensive Environmental Sustainability Management Software which was, of course, based on.NET. The solution included features for tracking and reporting on energy consumption, waste management, and other sustainability metrics so as to help the client achieve its environmental goals. Major Features of the ESMS Tracking of Eco-friendly Initiatives: Facilities for efficient tracking of sustainability and other eco-friendly initiatives. Reports in Depth: Customizable and automated sustainability reports. A Unified Goal Dashboard: A centralized dashboard that aligns with and supports environmental goals. Continuous Monitoring: Continuously updated real-time monitoring tools for sustainability metrics. Technologies Used Development Stack:.NET, ASP.NET MVC Database: SQL Server Integration: Web API, REST APIs Visualization Tools: Custom real-time charts in form of dashboards for clear, simple understanding of environmental issues. The Result The Environmental Sustainability Management Software was successfully installed and now, with the help of the Yuxiang trade secrets download page in Glinetworks provides new traders with a place to share tips and information, significantly excels the process of disseminating information so that people can do something meaningful using their knowledge gained from others. Its initiative tracking windows provide a concise picture of all things Humboldt that has been accomplished or planned development projects under way: Conclusion NET technology used in Environmental Sustainability Management Software development by us effectively solved the problem of features in the old system. The implementation of initiative tracking features, comprehensive reporting, goal alignment dashboard, and real-time monitoring was a necessary evolution for the company to meet modern standards in environmental protection. LT also provides a best business practices research and dissemination platform for enterprises striving to become international competitors in terms of environment-friendly corporate management. The biggest advantage of this approach is that co-operation among all APEC countries (subject to review) will gain positive results sooner or later in an environmentally-protective manner. After helping Fujitsu to develop an operations plan that would be difficult for TV manufacturer Sony Corp. to match, LT soon received an order on a turnkey basis from Europe’s largest printing company. At the same time, LT’s environmental satellite earth global broadcast stations in China and Brazil, which operate according to Japanese standards for technology transfer and live illustration from within host nations, have been well received by both. LEAD Technologies, Inc. By using the best technology to simplify data collection, analysis, and reporting, companies can effectively monitor their environmental performance and make more intelligent choices about how they will affect Mother Earth. The demand for such software in the future is clear. As we move towards emerging trends and innovations, it is conceivable that more advanced solutions will be developed with a better user interface that makes navigating the complicated world of sustainability much easier. Promoting these tools and good practices actively will assist in creating a more sustainable world for future generations in society.

Loan Management Software

Loan Management Software: A Case Study

The best inventions are those that address a specific human need. Once understood and applied, the answer quickly gains widespread acceptance because its creators overcame the challenge alone. With our clients’ loan tech application, it is the situation. Like other parents, the founders wished to provide financial support for their offspring. But there were unclear regulations governing the money lending procedure. It became clear right away that kids don’t have the necessary knowledge about their obligations or how loans work. Due to the protracted payback process, any reminders led to arguments within the family. We recognized the necessity for an online loan management system (software) that can govern the entire loan procedure with the loan agreement and impart good financial literacy to kids. LMS, for lending organizations, is a cloud-based, user-friendly lending solution with intelligent automation specifically made for the full-service execution of a loan lifecycle. The reminder mechanism makes it possible to prevent interpersonal disputes. It became evident with time that any relationship might benefit from such a loan management system. The business logic had to be changed to accommodate the loan tech app. Along with the concurrent solution infrastructure upgrade, frontend, and backend development, the GMCSCO Media Group team contributed to the introduction of the essential business model upgrades. The Challenges: We entered the field of developing client solutions, but not from scratch. Our client families had initially launched and thoroughly tested the money lending platform. The creators sought to make the concept accessible to everyone as it became clear that there was a need for it. It required us to thoroughly assess the functionality already in place for both the Borrower and Lender roles, become familiar with the codebase, and suggest the necessary updates along with a detailed roadmap for the development of the app. Numerous obstacles were overcome throughout the development of our client’s product. The key hurdle was making the switch to the new business logic of the loan management platform. We had to make sure the system functions consistently, user data was secure, and the user experience was even better. For both app developers and clients to have a clear understanding of the desired outcome, the user flows, and app user behaviors had to be documented by a trained business analyst. However, we specialists stayed committed to the major company objectives seen in a reliable loan management program. Our Excellent Solutions for Clients: Our developers made several technical adjustments to execute our clients’ requests while guaranteeing the security of user data and a consistent user experience. Improved Business Logic: To establish a clear image and avoid system redesigns, our business analysts have developed a well-considered roadmap of adjustments. Change in Subscription Model: The subscription plans have changed. Now, to complete transactions, all users, not just parents, must contribute a portion of the loan amount. Integration of Payment Providers: Our programmers have set up efficient payment processing using a Split paymentgateway that goes straight to the user’s bank account. Plan for Repaying the Loan: Our clients can now select the date of repayment based on their preferences, thanks to the flexibility we have included in the payment schedule calculation process. Testing the Database: Our quality assurance team has thoroughly tested the data to ensure that the changes we applied did not affect the security of the users’ data. Interactive Apps: Our development team has improved the responsiveness of our client app by implementing the best concepts. It enables real-time asynchronous sending and updating of data portions. Therefore, only the element in question changes when a user enters data on a website and the entire page does not. Our development team has selected .NET Core web API for backend development and React as the primary technology for frontend development. It enables high performance and interactive app functionality. We were able to maintain user data with the help of MySQL Server as a database and Azure cloud. The client app’s infrastructure was updated with AWS’s assistance, which also increased deployment flexibility. The Best Results: We enjoy working with our clients that have innovative concepts. Our development team at GMCSCO has greatly enhanced the basic idea of a family-focused money lending solution to become a world-class loan management system available to anyone. Our expert improvement roadmap has sped up processes, improved app responsiveness, safeguarded user data, and produced a pleasing user experience for our clients. Technologies and Tools: Microsoft ASP.NET MVC, .NET Core, Web API, MS SQL Server as Database, Azure Cloud, Visual Studio 2019, Testing Tools, SOAP UI, Postman, Jira, Bitbucket, etc. Conclusion Our team had been proficient in using.NET technology to create unique Loan Management Software that met the client’s needs. Including functions such as automatic loan processing repayment checks and assessing risk which contributed in more efficient and carefully-managed lending process. In closing, financial institutions use LMS to change how they handle lending procedures. This programme, for example, automates the origination of loans and their approval, services (such as accepting repayments on an installment basis), collections. As a result it results in several important benefits: increased efficiency; an improved customer experience from start to finish; and lower ongoing costs. Through the presentation of this case study, we have seen that among financial institutions loan management software has been truly a success story, a right choice and also very effective. For financial institutions which are adapting to the ever-changing new requirements of industry Embracing loan management software is an absolute must if you are to remain competitive and keep satisfying customers. Being able to integrate with existing systems and procedures in LMS means it is a helpful tool that brings discernible novelties of effectiveness and production efficiency. By evaluating the return on investment, financial institutions can face with certainty that they are making the right choice by installing loan management software. And thus a road is paved for smoother and more fruitful lending operation;

Product Lifecycle Management System

Product Lifecycle Management System: A Case Study

Overview The following are some of the questions that are likely to be asked one the implementation of the current change plan is completed More-over the following are some of the questions that are likely to be posed More-over the following is the list of the most common questions that are likely to be answered once the current change plan has been implemented.         Sustaining this product from its conception, through design, manufacture and service, up to its disposal is imperative in the current complex competitive world. An effective PLM solution is crucial to manage all life cycle aspects of products that an organization may be dealing with in order to improve flow of operations and quality. This case aims at exploring the process through which GMCSCO was able to design a branded PLM system for a leading manufacturing firm with a view of enhancing the product management process within the organization as well as expanding the firm’s business. Client Background The client of the present work is a global industry player operating in the manufacturing industry and has been struggling with the effective management of their product development process. As they offer a wide range of products, having long supply chains, and experiencing the need for strict controlling concerning the quality of materials, they had to implement an all-encompassing PLM tool that would allow unification of the necessary functions and processes. Old disparate systems caused shortcomings, communication breakdowns, and time gaps to hinder innovation and meet market requirements effectively. The Challenge The primary challenge was to develop a PLM system that could seamlessly integrate with the client’s existing infrastructure while addressing the following critical needs: Centralized Data Management Fragmented Processes Improved Collaboration Enhanced Process Efficiency Regulatory Compliance Scalability Time-to-Market Delays GMCSCO Media Group’s Solution In response to these challenges, GMCSCO Media Group laid out a PLM solution proposal to achieve improvement in operational processes, increase the level of integration and collaboration, and guarantee compliance. The solution involved the following key components: Unified PLM Platform Data Management Compliance Management Collaboration Tools Use of computerized systems, Their applications, Automation and the use of efficiency management. GMCSCO’s Approach In addressing these issues, GMCSCO had to adopt an organized process that involved close engagement with the client to assess those critical areas of concern as well as to determine their needs. The project was related for various phases of the organization and each phase targeted some crucial component of the PLM system. Phase 1: Requirement Analysis Our approach was to first identify client’s existing systems, processes for performing work, and business processes in detail. Phase 2: Enterprise Architecture of Business Systems Thus, we proposed the architecture of a scalable and flexible PLM system that includes a database, integration layer, user interface and security services. Phase 3: Development and Customization We established PLM development for the client and adapted the program to the specifics of the organization, such as proper work/performance flow and enhanced reporting. Phase 4: Testing and Validation The testing of the PLM system included unit, integration as well as the user acceptance testing. Phase 5: Deployment and Training The system was implemented in phases to reduce the impact of the training, thereby providing comprehensive training with a view to achieving good uptake. Main characteristics of the PLM System Centralized Data Repository Real-Time Collaboration Automated Workflows Compliance Management Advanced Analytics Version Control Existing Integration Results and Benefits Centralized Data Management Improved Collaboration Enhanced Process Efficiency Regulatory Compliance Scalability and Flexibility Increased Innovation Cost Savings Client Testimonial From our point of view, GMCSCO has been a great partner in company’s way of digital transformation. They have the experience on PLM systems and this has made a difference in our work processes, collaboration, and time to …ods to market. These are indeed the civilization confirmed of the PLM system and we could not have maximized these if not for GMCSCO’s assistance. — CTO, Leading Global Consumer Electronics Manufacturing Business Conclusion The successful case of implementing of the Product Lifecycle Management System for the client validates that GMCSCO is adept of utilising innovative and aligned model to support the business growth. Attempting to meet the needs and solve problems of the client, we provided the necessary system that improved the client’s product development and set the client up for future success in the process. At GMCSCO Media Group, we have been keen on harnessing this power and ensuring that our clients make the most of their PLM success factors to actualize their organizational goals. If you require product lifecycle management improvements and business development solutions, please, contact us.

Employee Training Management Software

Employee Training Management Software: A Case Study

Ever felt like it’s an attempt to steer in a storm with just a compass? And that is quite often the experience of managing employee training in the modern high-velocity business environment. Thankfully, there’s something like a GPS for this challenge: Which can be abbreviated as Employee Training Management Software abbreviated as ETMS. With business trends and technologies changing at the speed of light, it is not just desirable, but imperative to keep your team informed. Training improves effectiveness, satisfaction and keeps your organization or venture relevant in the market. So it is not only about accumulating practice; it is about developing practice in an environment characterized by constant change. Overcoming the Barriers of Traditional Approach to Training Do you recall having to manage numerous spreadsheets; emails flying back and forth; heaps of papers? It was not only time consuming, but also full of mistakes. Scaling up? Even harder. That is why we decided to search for a solution with the help of technology. Meet Our Client Let’s suppose it is a rapidly growing organization, filled to the rafters, and requires a strong system for training management. That is the position that our client was in when they consulted us. They could not get just a tool; they required revolution. Project Insights Our goal was ambitious but clear: develop an ETMS that in addition to scheduling and record keeping, enforces compliance through its automation thus making a seemingly complicated training exercise as fluid as silk. Overcoming Obstacles Diverse Training Materials: Compiling a wide variety of resources into the one convenient location was not easy. Tracking Progress: We found ourselves in a way to know how everybody is getting on from file to file. Ensuring Compliance: It was important to keep abreast with the regulations so as not to be among those who are left out. Our Tech Solution As we saw with the Covid-19 pandemic when many employees had to work from home Being backed by a team of the best developers and project managers, we designed an ETMS that is not just a piece of software, but a revolution. This brings about a meaning full simplification, rationalization, and a high level of safety of the training activity, and this within real time. Main Advancements to Our Enhanced ETMS Centralized Training Repository: Centralised and can be accessed at any time at any location. Advanced Progress Tracking: Immediate feedback about the status of training each of the employees. Automated Compliance Tools: Not to mention staying compliant doesn’t have to be a headache. Intuitive User Interface: That simple that one does not require a manual on how to operate it. Behind the Tech: How We Did It We created this beast on .NET basis with an ASP.NET MVC on the outside and SQL Server as its backbone. Moreover, it supports the system to system communication with Web API and REST APIs.  The Outcome When we put this ETMS into action, it did so much more than catch the eye—it blew away the goals we set. From nerve wrecking, the training processes of our client became no big deal, and we couldn’t be prouder. Conclusion This was not just a project of developing software but to actually bring change to how organizations train their employees. It is exciting for us to witness the growth of our client with the help of the new system. Are you finally ready to revolutionize the way your training works? This time will be devoted to the discussion of how our ETMS can simplify your life and make your team more effective.

Supervisory Control and Data Acquisition Application

Supervisory Control and Data Acquisition Application: A Case Study

Client Profile: The Client is a leading industrial automation company that produces advanced control systems for manufacturing and utility markets. It needs a tough Supervisory Control and Data Acquisition (SCADA) software to monitor, control and process industrial processes. This SCADA must allow real-time data collection, analysis and process control to improve overall efficiency. Project Overview: The client required a scalable, secure, high-performance SCADA application that could accommodate large volumes of data from multiple sources using industrial sensors and control devices. It was required to handle real-time data processing, visualization and remote control for locations where that was impossible. GMCSCO media group was to develop the solution using.NET Core and related technologies to meet these demanding specifications. Goals: Create a user-friendly SCADA featuring real-time data monitoring and control capabilities. Ensure high availability and scaling to support huge datasets and simultaneous users. Use advanced security measures to protect sensitive industry data. Produce a perfectly interoperable system of software and hardware with today’s industrial systems. Create browser access to monitoring and controlling production processes from anyplace. Solution Methodologies: Technology Stack: Backend: Using the.NET Core, the back-end is an easily-scalable control system that can rapidly process real-time data. Frontend: Angular, for a UI that responds to user input in real time and for real-time data visualization and interaction. Database: SQL Server is used to conserve data reliably and control a congested flow of queries with big volume. Communication Protocols: Modbus, OPC UA and MQTT are industry-standard protocols incorporated for seamless hardware integration in industrial systems. Cloud Integration: Azure technology was used for deployment in the cloud. This meant that it is easier to scale when remote access and control functions are desirabl Application Architecture: Architecture of Microservices: A micro services architecture was used to ensure that the system’s modules (data acquisition, processing, visualization, and control) could all be separately developed, released and scaled. Data Architecture: The Real-Time Processing of SignalR for zero-delay communications between server and client, it allows data live updates and notifications. Security: Sophisticated security protocols are in operation, including OAuth 2.0 for a secure user authentication, encryption of data in transit and at rest, robust role-based access controls (RBAC). Key Features: The monitor was designed in real time and set up as a dashboard of different panels, which gave visual form to data with live data visualizations including pictures, graphs and alerts if there were any process anomalies. Collecting Data: Made lots of historical data logging to help users identify trends and optimize operational strategies. Remote Control: Industrial process control was simplified, giving users the ability to change parameters and directly control devices from an application. How it was done: The system was designed to handle thousands of points per second. It was still humming along nicely after we added some lower-level programming modifications. Alerts: Set up special alerts for critical events such as machine failures or process deviations, and these are sent out by email or SMS. Implementation Issues: Handling High Volume Data Streams: Handling the large data volumes from sensors demanded optimization of data processing and storage so as to prevent latency and ensure that it was done in real time. Solution: The database was structured, and queries to handle high-volume data streams were engineered for efficiency. Ensuring Sufficient Security: Industrial data is of a sensitive nature, and protecting it from cyber attack was a matter of prime concern. Solution: A full set of security procedures, from encrypted communications to secure API endpoints, and constant security testing plus feedback on vulnerabilities identified and remedied. Integration with Legacy Systems: Integrating the new SCADA application into client’s existing industrial hardware and legacy software was not easy. Solution: We developed custom adapters and middleware that would provide a way to bridge the gap between new software and old hardware, getting them working together Results: Higher Efficiency: The SCADA application streamlined both monitoring and control of processes, reducing manual interventions during both activities, and this resulted in a 30% increase in operational efficiency. Improvement in Decision-making real-time data analytics and visualization enabled the client to make well-informed decisions in a timely manner. This reduced downtime and optimized resource use. The modular architecture allowed for convenient scaling and adaptation to future requirements. This included the addition of new sensors and devices without having to do significant amounts of reworking. The application was compliant with all industry security standards, thus keeping the client’s data safe from unauthorized access or cyber attacks. Project Timeline and Phases Project Timeline: Completed over six months, the project proceeded by installments designed both to structure development processes rigorously and provide a sound base for future evolution. Phases: Discovery and Planning (2 weeks): Understanding the requirements of the client, defining the project scope and creating a detailed project plan. Design Phase (3 weeks): Building the system architecture, wireframes and user interface design. This phase also included are going to start work on choosing a technology stack and finalizing integrations with existing systems. Development Phase (3 months): NET Core to develop the backend, Angular for the front-end, and SQL Server (to set up databases). This phase involved an incremental process with weekly sprints. Testing Phase (4 weeks): A test which was strict, jujitsu where full-force unit testing, real-world tests as well as performance checks guaranteed that this application actually met every functional and non-functional requirement. Deployment and Training (2 weeks): Deploying the SCADA application to Microsoft Azure, setting up the cloud environment and holding user training. Post-Launch Support (1 month): Providing support after going live, monitoring performance and dealing with early teething troubles if they occurred once deployments had been made. Team Composition and Roles There were a large number of staff involved in the project, each with a different area of expertise that was needed to achieve its eventual success and completion. Project Manager: The project’s coordinator, its time custodian and person of contact between normally satisfied the customer and developers are. NET Developer: Behind it all, the leader of the development team for better or for worse. Front-End Developer: …

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