Members Management Software – An Overview
Several problems are always associated with the process of managing membership in organizations ranging from professional bodies, non-profit organizations and club among others. As the variety of membership data, communications demanded and financial issues arises, simple paper and pencil approaches are highly ineffective and time consuming. That is why membership management software can be mentioned here.
What is Membership Management Software and Why do businesses need it?
For purpose of this article let me paint a picture whereby you are in an organization with hundreds if not thousands of members. Just remembering everyone’s information, processing payments and handling messages can become confusing very fast. Well that is where membership management software comes into play to the rescue; yes, you heard that right. It is an online application, which has been developed in order to support management of membership functions in an organization in an efficient manner to ease work of administrators and members.
Membership Management Administration: An Overview
The importance of managing members cannot be overemphasized in organizations as great as small ones and universal as specialized ones since they include non-profit organizations, clubs, associations, and professional guilds. It’s the cohesive force that binds everything together, from day to day processes to good working relationships, to members’ satisfaction. Unattended, mess is inevitable, and the entire system runs the danger of becoming a circus, complete without the fancy outfits.
- Issues that Organisations Experience in Its Membership Management
- Inefficient Data Management: Imagine piles of paper, file cabinets full of files, and always looking for some member’s information. Lack of proper data handling is a recurring problem in most every company.
- Limited Scalability and Growth: The reason being: when your membership grows faster than a bamboo forest sprout, applying conventional means of management is very difficult.
- Lack of Integration with Existing Systems: Lack of integration results to even the accessing of information to be disjointed to result in more manual activity and inefficiency.
About the Client
Our client was a members only organisation which had issues with member enrollment, membership renewal, and general member engagement. Realizing that they needed a good solution to managing its members, they began looking for a Membership Management Software (MMS) running on .NET. The first objective was to design a comprehensive solution for an MMS with features for member registration renewal; events’ notification and communication instruments to control membership processes.
Project Overview
The scope of the project was to design and implement a sound Membership Management Software using .NET technology to solve the clients concerns. The primary objectives were to provide membership registration facilities, renewal processes and event notifications as well as communication instruments to foster interaction among members.
The Challenges
- Member Registration Inefficiencies: Long time in registration of members, mistakes that may occur in the registration processes.
- Renewal Process Challenges: Challenges associated with the responsibility of handling and increasing member renewal operations.
- Communication Gaps: Communication breakdown with other members of the group and therefore low member participation.
The Solution
Members of the GMCSCO Media Group team worked together to develop and install a complex Membership Management Software system utilizing .NET. These were for membership registration, membership reminders, events notification for members, and tools to improve members’ interaction within the organization.
Key Features of the MMS
- Member Registration: Efficient tools for proper membership enrollment, therefore member acquisition.
- Renewal Reminders: Notification services in order to coordinate different renewal processes among members.
- Event Notifications: Consultation for creating features that would enable a company to notify event members based on event type/feature.
- Communication Tools: As a central point for the organization, it is useful for communicating with the members efficiently.
Technologies Utilized
- Development Stack: .NET, ASP.NET MVC
- Database: SQL Server
- Integration: Web API, REST APIs
- Communication Channels: Social and user-generated content to keep the conversation always going and always changing.
The Outcome
For the Membership Management Software, we were able to achieve effective organizational member registration and renewal, and effective communication with the members. Members, therefore, could register for membership without much hassles, receive automatic notification of renewal, or any event of significance and be effectively and satisfactorily communicated with hence leading to the increased satisfaction of the membership base.
Conclusion
The opportunity of creating a Membership Management Software for GMCSCO using .NET expertise was solution to the clients’ issues. The utilization of member registration features, renewal reminders, event notifications, and communication tools implemented also contributed to the enhancement and effecting of the change to the organizations membership functions.
In conclusion, the functioning of membership management software helps to solve essential problems in the functioning of organizations and improve the management of the processes associated with members’ engagement. Overall from this case study, the organizations can deduce that integration of the software brings about efficiency, members satisfaction and sound financial position. Only if an organization remains updated on the future of trends and innovations, it can electronically rely on membership management software to maintain competitiveness and updated member satisfaction.
Do you want to facilitate registration and communication in your membership-based organization?
You can get in touch with GMCSCO Media Group today to learn how GMCSCO’s experience in MMS development can help your organization reduce the efforts that go into your membership management while improving your members’ experience.